Edwin A. Salazar

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IT Engineering Specialist
Los Angeles, CA

A talented and versatile IT Professional with a broad range of skills across areas, including OS deployment and automation, networking, software development, hardware/software integration, and associated troubleshooting. A Skillful engineer, who designs and implements applications and workflow processes that generate thousands of dollars in savings. Effective communicator and leader who trains and mentors teams, continually achieving or exceeding operational expectations.


Service Desk Technician - Lendistry

Los Angeles, CA / Mar 2023 – Nov 2023

Lendistry is a minority-led small business lender. To support small businesses, we offer business loans, commercial real estate loans, and a path to the government and private programs that we administer.
  • Troubleshooting and setup of virtual desktop and client software for employees
  • On-boarding and off-boarding of employees including provisioning and decommissioning licenses.

IT Skillset

Skills used at this time
Operating Environments: Windows 10 and 11, Apple OS (current), Horizon VMWare, Android, iOS
Network Management: Exchange, Intune, Dizzion, ScreenConnect,
Productivity: Microsoft Office 365, Adobe Acrobat Pro
Hardware: Windows and Apple laptops, mobile devices

Information Technology Support Specialist - Otis College of Art and Design

Los Angeles, CA / Sept 2020 – Feb 2023

Otis College is a private Visual Arts college offering degrees in Digital Media, Fashion, Communications, and Fine Arts. It is one of two colleges to offer Toy Design as a qualified major.

Provided desk-side and remote assistance to staff, faculty, and students (1,800) for both Mac and Windows environments.

  • Deployed, managed, and updated Mac and Windows performance workstations for 2D and 3D art, animation, and sculpting (300+).
  • Used JAMF (Mac) or SCCM + MDT (PC) for scripting and deploying operating systems, drivers, and patches.
  • Used Active Directory and related tools for on-boarding, off-boarding employees, or managing resources.
  • Regularly interacted with service providers and third-party software vendors when escalating issues or obtaining version updates for the school's software library.
  • Wrote documentation for the online FAQ website and various internal procedure guides. Prepared weekly and ad-hoc reports of weekly tasks or complex projects.

Otis College IT Skillset

Skills used at this time
Operating Environments: Windows 10 20-22, Windows Server, Exchange Server, Active Directory, Linux (Debian), Apple OS (All current), Oracle VirtualBox, Android, iOS.
Printing HP and Xerox professional-grade printers and Windows Print server, PaperCut for monetizing printing, ID card printers.
Deployment Tools: Windows MDT, WDS, SCCM, JAMF for Mac, FOG Image Deployment Server (Linux).
Productivity: Microsoft Office 365, Adobe Creative Cloud (all titles).
Networking / Protocols: DHCP, Microsoft Antivirus, Windows Performance Toolkit, VNC, FOG PXE Server, LAMP server, MediaWiki server.
Hardware: Wacom and Cintiq tablets, iMac and Macbook Pro, HP and NVidia Quattro workstations, mobile devices.

Sample Environments:

Software Development Engineer (Contract) - InFocus Corporation, Fugoo Corporation

Irvine, CA / May 2011 – Apr 2019

InFocus Corporation develops, manufactures, and distributes DLP and LCD projectors as well as large-format touch displays, software, LED televisions, tablets and smartphones.

Personally, recruited by the Fugoo CEO and brought aboard as a Product Engineer, retained through the acquisition by InFocus in 2014. Reported directly to the Director of Software Development. As the sole OS deployment engineer, provided support for 5 QA Engineers, a Customer Service Liaison, and ad hoc, escalated support for the company’s global client base for touchscreen collaboration systems and cloud-based (ConX) video conferencing software. * Slashed installation times by up to 75% with the development of over 15 applications/utilities, using Agile/Scrum methodology, for installation, logging, and digital signature tools incorporating NSIS or VB Script that automated or expedited the installation or deployment processes for new or upgraded products on Windows- and Linux-based platforms.

  • Collaborated with support and QA teams on ~40 distinct projects and determining the project scope requirements for changes to the OS with executables, files, graphics, and other components.
  • Managed all aspects of development with input from QA in debugging and changes. Used Bugzilla or Assembla for issue tracking and code revisions in GIT or SVN; compiled executables in NSIS and placed the approved app on the website, with copies to the customer service center.
  • Reduced licensing fees by around $5K annually with implementation of open-source tools, which also eliminated labor costs associated with tracking of product keys and individual machines.
  • Propelled a potential 80% in labor savings with the efficient incorporation of 12 languages onto a single installer; eliminated the need for an image per language.
  • Conducted around 95% of all troubleshooting, leveraging earlier large PC manufacturing experience in hardware and software (shown below), all but removing the need for costly 3rd party support.
  • Deployed a custom PXE server for Windows for OS deployments; subsequently, incorporated a LAMP server with WordPress and appropriately maintained an access control list (ACL) for hosting all patches, updates, and documentation for the team.
  • Documented and prepared, using MediaWiki language user guides, OS spec sheets, release notes, FAQ docs, and others that could be printed out or sent electronically as PDF files.
  • Duties and responsibilities typical of contracting in California ie. basic accounting, QuickBooks Online, and business licences, and LLC forms with periodic filings.

InFocus Engineering Skillset

Skills used at this time
Operating Environments: Windows 7 - 10 v1903, Windows Server, Exchange Server, Active Directory, Linux (Ubuntu, Debian, Kali, Red Hat), Apple OSX, Docker, Oracle VirtualBox, Android, iOS, BitLocker
Database: MySQL, SQLite, MS SQL Server Express
Programming / IDE's: Nullsoft NSIS Script,Bitbucket, GIT, SVN, PowerShell, CLI/DOS, Bash, Atom IDE, Eclipse IDE, InstallShield, HTML, XML, VBScript, and Javascript, Bugzilla, some SQL, Assembla and MediaWiki for documentation
Software Tools: Windows AIK, ADK, WDS, Ghost, ImageX, DISM, Sysinternals Utilities, Beyond Compare
Productivity: MS (Excel, PowerPoint, Visio, Word), Adobe (Acrobat), LibreOffice, Gimp, LibreOffice, Mondopad Conferencing Software, InFocus ConX
Networking / Protocols: DHCP, FTP/SFTP, WINS, DNS, SSL, Wireshark, Microsoft Antivirus, Windows Performance Toolkit, VNC, FOG PXE Server, LAMP server, MediaWiki server
Hardware: Touchscreen PCs, servers, switches, routers, DD-WRT access points, tablets, and mobile devices

Infocus Projects

Sample images:

Email Marketing Campaign Analyst - Disney Interactive / Superior Technical Resources, Inc.

N. Hollywood, CA / Dec 2009 – Feb 2011

In June 2008, Disney Interactive Studios and the Walt Disney Internet Group (DIG) merged into a single business unit, known then as the Disney Interactive Media Group (DIMG). In 2009, DIMG's Disney Online unit's portfolio included family-oriented sites such as FamilyFun.com, Kaboose.com, and BabyZone.com.

Deployed email marketing and newsletter campaigns totaling 2 million items weekly for Disney and 3rd party advertisers.

  • Performed A/B testing using data analysis tools; compared click-through rates along with demographic information (location, age, gender, etc.) in development of reports and presentations outlining effectiveness of marketing campaigns to the respective sales groups and media producers.
  • Participated in daily Agile scrum meetings for reporting technical issues, bug tracking, and development requests with external teams.

Disney Email Marketing Skillset

Skills used at this time
Operating Environments: Windows XP - 8, MacOS, OSX, Android, iOS
Programming / IDE's: HTML, TEA Programming Language, Javascript, SQL, Atlassian JIRA and VersionOne
Databases: Microstrategy and Unica
Software Tools: Adobe Photoshop, Thunderbird, Apple Mail, Gmail, Hotmail, Outlook Express, and MailChimp for email delivery testing
Productivity: MS Office (Excel, PowerPoint, Visio, Word, Outlook)
Networking / Protocols: SMTP, POP, FTP, IMAP
Hardware: Desktops, tablets and mobile devices, notebooks

Software Engineering Manager - Gateway, Inc.

Irvine, CA / May 2004 – Sep 2008

Gateway Inc., previously Gateway 2000, was an American computer hardware company based in South Dakota and later California, that developed, manufactured, supported, and marketed a wide range of personal computers, computer monitors, servers, and computer accessories. Acer, Inc. subsequently acquired it in October 2007.

Led a software engineering team responsible for packaging OS and third-party applications; including documentation, development, testing, and communication with 3rd-party business partners. Emphasis on a participatory management style.

  • Coordinated team with various vendors and internal groups for the successful Windows Vista product launch for eMachines and Gateway branded PCs in North America, 11 European, and 2 Asian countries.
  • Committed the team to the continual process improvement systems used at Gateway: Lean Six-Sigma, Kaisen; consistently passed ISO 9001 audits and SOX (Sarbanes-Oxley) IT document retention audits.
  • Completed Gateway’s master OS and recovery images for first US and Mexico Gateway retail desktop and notebook lines. Success was directly measured with increased purchase orders over several quarters.
  • Extensive collaboration with QA and contract manufacturers for testing and deployment using bug tracking databases.
  • Packaging of the software intended for retail customer usage and set guidelines for documentation and nomenclature of software and projects.
  • Converted eMachines manual software installation process to a fully modular and automated Build-To-Order / Configure-To-Order (BTO, CTO) image build system that included scripts and software packaging to speed-up customization requests.

Gateway Engineering Skillset

Skills used at this time
Operating Environments: WindowsXP - Vista, Windows Server 2000, Exchange Server, Linux (SuSe)
Programming / IDE’s: Nullsoft NSIS Script, CLI/DOS scripts, InstallShield, HTML, XML, VBScript
Software Tools: Windows and Office OPK, ADK, WDS, Symantec and McAfee Antivirus, Symantec Ghost, NBT Prism Deploy, ImageX, DISM, Sysinternals Utilities
Productivity: MS (Excel, PowerPoint, Word, Sharepoint), proprietary bug-tracking database
Networking / Protocols: FTP, WINS, TCP/IP, Windows Performance Toolkit
Hardware: Desktops, touchscreen notebooks, notebooks, servers, routers, switches, RAID/NAS units

Gateway Deployment Projects

Sample Retail PC's:

Software Engineer - eMachines, Inc.

Irvine, CA / Jan 2000 – May 2004

eMachines was a brand of low-end personal computers. In 2004, it was acquired by Gateway, Inc., which was in turn acquired by Acer Inc. in 2007. The eMachines brand was discontinued in 2013.

Responsible for preparing the operating system images meant for production and mass duplication at various PC manufacturing facilities.

  • Created separate OS master images of eMachines’ Windows 2000, Me, XP, XP Starter, Windows XP, Media Center 2005 for: US, Spain, UK, France, Italy, Canada, Australia, Mexico, and four Nordic countries.
  • Implemented OEM Office 2003, 2007 and incorporated royalty tracking systems for Office and third-party software.
  • Implemented SoftThinks’ PC Angel Hard disk recovery systems to the various OS versions replacing costly physical-media based OS recovery thus saving millions in BOM costs.
  • Focused on streamlining installation methods and improving the end-user experience. This contributed to the commendations by Microsoft and the overall improvement in brand perception during my tenure.

eMachines Technical Skillset

Skills used at this time
Operating Environments: Windows 98se – XP, Windows 2000, XP Media Center, Windows Server, Linux
Programming / IDE's: CLI/DOS scripts
Software Tools: Windows OPK, Symantec and McAfee antivirus, Symantec Ghost
Productivity: MS (Excel, PowerPoint, Word, Outlook)
Networking / Protocols: TCP/IP, NetBEUI, FTP, WINS
Hardware: Desktops, notebooks, switches

eMachines Deployment Projects

Sample images:

Customer Service Technician - Free-PC, Inc.

Pasadena, California / Aug 1999 - Jan 2000

Free-PCprovided 10,000 free Compaq Presario PC’s to consumers who agreed to receive target advertising as part of its test program.  Free-PC was later acquired by eMachines, Inc. in November 1999.
  • Customer service and technical, specializing in applications, modem and connectivity issues.
  • Promoted to second-level support agent and entrusted with mentoring and training new support agents.
  • Retained during merger and acquisition with eMachines, Inc.

Free-PC Technical Support Skillset

Skills used at this time
Operating Environments: Windows 98, DOS/CLI
Software Tools: DOS/CLI
Networking / Protocols: TCP/IP, DNS
Hardware: Desktops, modems

Hardware Supported

Customer Service Technician - TEKSystems/Disney Interactive

Glendale, CA / Dec 1998 - Mar 1999

Technical support for the award-winning Disney Interactive software library on DOS, Windows 3.1, 95, 98 and Power Macintosh platforms.

  • Consistent high scores in performance reviews and evaluations.
  • Promoted to second-level escalation agent.

Technical Support Skillset

Skills used at this time
Operating Environments: DOS, Windows 3.1, 95, 98 and Power Macintosh platforms.
Programming / IDE’s: CLI/DOS scripts.
Software Tools: MS (Excel, Word, Outlook), Custom CRM database.
Networking / Protocols: TCP/IP, IPX/SPX
Hardware: Desktops, notebooks, audio and video card troubleshooting.

Disney Software Supported

Sample images:


  • Microsoft MCSE (MCP ID# 6780539) – 2009
  • CompTIA A+ Certification – 1999


Integrated Digital Technologies

Los Angeles, CA 2009

  • Microsoft Certified System Engineer Course

Networking Topics

Required for MCSE Exams
Operating Environments: Windows Server, Microsoft Virtual PC
Software Tools: PowerShell, RSAT, DOS/CLI scripts
Networking / Protocols: TCP/IP, DNS, DHCP, RDS, ACL, SCCM, Active Directory, routing, firewalls
Hardware: Servers, clients

Computer Learning Center of Los Angeles

Los Angeles, CA 1997 - 1999

 New Horizons Computer Learning Centers is the world's largest independent IT training company with over 300 locations in 72 countries. 
  • A.A. Computers & Electronics Technology Program.
  • Subsequently passed the CompTIA A+ certification exam.

PC Technology Classes

Technical Courses
Operating Environments: Windows Server, Novell Server, Win95, 3.11, DOS/CLI
Software Tools: MS (Excel, Word, Access)
Networking / Protocols: TCP/IP, IPX/SPX, NetBEUI, DNS, routing, Data Communications (OSI)
Hardware: Digital Electronics Theory and Lab, PC Hardware, Analog Electronic Theory and Lab, oscilloscopes, troubleshooting PC hardware, BIOS

East Los Angeles Community College

- Monterey Park CA

  • 50+ credit hours.

Areas of Study

Subjects Covered
Language: English 101, 102
Sciences: Chemistry, physics, microbiology
Maths: Pre-calculus
Automotive: Licenced CA Smog Check Technician and ASE certified (before current career)

Written Recommendations

Written recommendations by peers and supervisors (click).

Social Media

Interests (Not Directly Work-Related )

Hobbies and Misc. Technical Abilities
Operating Environments: Linux (MX Linux, Raspberrian, Kali)
Hardware: Raspberry Pi, Arduino, DD-WRT access points, printers, managed switches, soldering, electronics troubleshooting
Audio: Ableton Live, Audacity, FL Studio, Apple Logic, MOTU audio interfaces, MIDI, VST, AU and various virtual instruments and effects, analog synth sound design
Automotive: DIY vehicle maintenance, repair, and tuning

Sample Images: